Privacy Policy

Last updated: 3rd October 2018

This privacy policy (the “Privacy Policy”) governs your use of the website (the “FairmontStaytus Website”) and the software applications for mobile devices owned by Staytus (collectively, the “Fairmont Staytus App”). The Staytus Website and the Fairmont Staytus App (separately or collectively, the “Service”) are provided, owned and operated by Staytus Ltd (BVI) (“Staytus”, “us” or “we”).


The Service is designed for use by guests, visitors, and prospective guests (each a “Subscriber”) of hotels and resorts. The Fairmont Staytus App provides time-sensitive information, messages, privileges, discounts, limited-time offers and other information (the “Information”) from a hotel or resort property that is a member of the Fairmont Staytus program (the “Member Hotel”) to a Subscriber. The Information is sent to the Fairmont Staytus App through a combination of background content updates and occasional push notifications according to the Subscriber’s link to a Member Hotel. The Subscriber’s link to a Member Hotel may be governed by the mobile device’s physical proximity to such Member Hotel, the Subscriber’s manually-chosen selection, and/or whether the Fairmont Staytus App has scanned an Invitation Key from such Member Hotel.

Subscriber Profile Information:

We obtain information provided by the Subscriber when the Subscriber registers his or her account via the Fairmont Staytus App or signs in via the Fairmont Staytus Website. Some benefits provided by the Fairmont Staytus App are available only to registered Subscribers. You become a Subscriber if you download and sign into the Fairmont Staytus App using your verified email address or via any supported social media account. When you register, you provide us with your email address or the unique identifier used by your social media account to identify you. You may also optionally provide additional information during or after registration such as your nationality, date of birth, personal interests and preferences, and other profile information. This additional information may be used by us or by the Fairmont Staytus App to provide enhanced services and tailored Information. We may also collect certain transaction-related information from you as a registered Subscriber of the Fairmont Staytus App, such as when you respond to any offers, information you provide when you contact us for help, and information you enter into our systems when using the Fairmont Staytus App or support services, which may include contact information if you provide it. All information described in this paragraph is “Subscriber Provided Information”.

Automatically Collected Information:

We collect certain information automatically, including but not limited to the type of mobile device you use, your mobile device’s unique device ID such as the network card’s MAC Address, the IP address your mobile device is connected on, the WiFi network your device is connected to, your mobile operating system, the GPS coordinates of your mobile device, the cellular network your device is connected to, and the type of mobile Internet browsers you use. We also collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, and the time of your activities and interactions), log files, and diagnostic, crash, and performance logs and reports. This also includes information about when you registered to use our Services, the features you use like calling, redeeming, and liking. All information described in this paragraph is “Subscriber Provided Information”.

Location Information:

We collect device location information if you use our location features, which enable the Fairmont Staytus App to determine your current location in order to identify the Member Hotel where you are located and display relevant Information that you may use while you are visiting that specific hotel or resort , and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features. We use various technologies to determine location, including IP, GPS, Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers. We may share your location with the specific Member Hotel where you are currently visiting, for the sole purpose of enabling the Member Hotel to provide better services to you, for example to deliver your food or beverage order to you. We will not sell your location information or share your current location with other users or any other third parties. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the Fairmont Staytus App. You may turn on or off location services in your mobile phone settings. However please note that if you turn off location services, you may not be able to avail of the Information provided by the Fairmont Staytus App, including special offers and privileges offered by the Member Hotel. The location information described in this paragraph is “Subscriber Provided Information”.

Third Parties:

We will not share your Subscriber Provided Information with third parties except in the ways that are described in this privacy statement.
We may disclose Subscriber Provided Information and Automatically Collected Information:

  • as required by law; or
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We share your information with specific Member Hotels that you have linked to by providing them with information on the Privileges you have redeemed and related data such as the time and location when the redemption took place. We may also share additional information with
Member Hotels such as your profile information and Fairmont Staytus App usage details.
We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Opt Out:

You can stop all collection of information by us easily by uninstalling the Fairmont Staytus App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

  • Services Settings. You can change your Services settings to manage/limit certain information to be shared with the Service such as your location or/and push-notifications.
  • Revoking or limiting your consent related to your email address. You can revoke or limit the use of your email address by sending an email to from the email address associated with your account, and in such email describing your request.
  • Deleting Your Fairmont Staytus Account. You may delete your Fairmont Staytus account at any time (including if you want to revoke your consent to our use of your information) sending an email to from the email address associated with your account, and in such email describing your request. When you delete your Fairmont Staytus account, your information that we no longer need to operate and provide our Services are deleted from our servers. Be mindful that if you only delete our Services from your device without deleting your Fairmont Staytus account, your information may be stored with us for a longer period.

Data Retention Policy, Managing Your Information:

We will retain Subscriber Provided Information and Automatically Collected Information for as long as you use the Fairmont Staytus App and for a reasonable time thereafter. Please note that some or all of the Subscriber Provided Data may be required in order for the Service to function properly or completely.
We store information until it is no longer necessary to provide our services, or until your account is deleted, whichever comes first. This is a case-by-case determination that depends on things like the nature of the information, why it is collected and processed, and relevant legal or operational retention needs.


The Service is not intended for use by children under the age of 18. We do not provide the Service to knowingly solicit data from or to market to children under the age of 18. If we learn that we have obtained personally identifiable information online in error about anyone under the age of 18, we will delete that information as soon as we can. We encourage parents to supervise their children so that they do not disclose any personal information about themselves. We cannot prevent minors from using the Service. We must rely on parents, guardians and those responsible for supervising anyone under the age of 18 to decide which materials are appropriate for such children to view and/or purchase/redeem. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


Your continued use of the Service constitutes your acceptance of this Privacy Policy, including any changes, unless you elect to terminate such use and opt-out of communications. We do not expect to change our respect for your wishes and your privacy. However, new laws, new products and services, and changes to our business operations and/or structure could require changes to our policy. We may modify this policy prospectively at any time by posting the revised version here or by sending you a copy of the modified document through other reasonable means. Your continued use of the Services will be considered acceptance of any such modification. All modifications to this policy will be effective immediately upon posting, unless otherwise noted by us.

Your Consent:

By using the Service, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies or equivalent on a handheld device, or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

Contact Us:

If you have any questions regarding privacy while using the Service, or have questions about our practices, please contact us via email at